Terms of Service

Last Updated: May 12, 2025

1. Acceptance of Terms

By installing, accessing, or using the "Issue Merger for JSM" application ("App" or "Services") provided by IO Technology, LLC ("IO Technology," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). These Terms govern your use of the App, which is made available through the Atlassian Marketplace.

If you do not agree to these Terms, do not install, access, or use the App. If you are using the App on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.

These Terms supplement the Atlassian Marketplace Terms of Use, which also govern your use of the App. In case of any conflict between these Terms and the Atlassian Marketplace Terms of Use, the Atlassian Marketplace Terms of Use shall prevail regarding your relationship with Atlassian, and these Terms shall prevail regarding your direct relationship with IO Technology concerning the App.

2. Description of Service

The Issue Merger for JSM app allows users to merge two Jira Service Management (or Jira) issues within the same project. It facilitates the consolidation of issue data by providing a side-by-side comparison of issue fields, allowing users to select which values, descriptions, comments, and attachments to transfer from a source issue to a target issue. The App may also generate a summary comment on the target issue detailing the merge actions.

3. Atlassian Forge Platform

The App is built and operates on the Atlassian Forge platform ("Forge") using the "Runs on Atlassian" deployment model. This means that the App's code executes within Atlassian's cloud infrastructure, and data processed by the App (as described in our Privacy Policy) primarily resides within your Atlassian product instance (e.g., Jira) and Atlassian-managed storage for app configuration and logs. Your use of the App is therefore also subject to Atlassian's policies and terms applicable to your use of Jira and the Forge platform.

4. License to Use the App

Subject to your compliance with these Terms and any applicable fees (as detailed on the Atlassian Marketplace), IO Technology grants you a limited, non-exclusive, non-transferable, non-sublicensable license to install and use the App in conjunction with your Jira instance(s) for which you have a valid license for the App.

  • User-Based Billing: If the App is licensed on a user-based billing model, your access and use of the App are limited to the number of users and specific users for whom licenses have been purchased and assigned as per the Atlassian Marketplace terms and the app's access configuration within Jira.

  • Site-Based Billing: If the App is licensed on a site-based model, your license typically covers all users within the licensed Jira instance.

5. Your Responsibilities

  • Accurate Information: You agree to provide accurate and complete information when registering for or configuring the App.

  • Compliance with Laws: You agree to use the App in compliance with all applicable local, state, national, and international laws, rules, and regulations.

  • Authorized Use: You are responsible for ensuring that only authorized users within your organization access and use the App in accordance with the purchased licenses.

  • Data Integrity: While the App facilitates data merging, you are solely responsible for the data you choose to merge, the selections you make during the merge process, and for verifying the accuracy and completeness of the data in the target issue after a merge. IO Technology is not responsible for any loss or alteration of data resulting from your use of the App. It is recommended to back up important data before performing merge operations.

  • Security: You are responsible for maintaining the security of your Atlassian accounts, passwords, and any API keys or tokens used in conjunction with your Jira instance.

  • Prohibited Use: You may not use the App to:

  • Engage in any activity that is illegal, fraudulent, or harmful.

  • Transmit any viruses, malware, or other malicious code.

  • Infringe upon the intellectual property rights of IO Technology or any third party.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the App, except as permitted by applicable law.

  • Resell, lease, or sublicense the App.

6. Fees and Payment

Fees for the App are specified on the Atlassian Marketplace. All payments are processed by Atlassian in accordance with their payment terms. You are responsible for paying all applicable fees for your use of the App. Failure to pay applicable fees may result in suspension or termination of your access to the App.

7. Support and Maintenance

IO Technology will provide a reasonable level of support for the App as described on our Atlassian Marketplace listing or our support portal. Support may include bug fixes and updates at our discretion. We are not obligated to provide support for issues arising from modifications to the App not made by us, or from interactions with third-party software not explicitly supported by the App.

8. Intellectual Property

The App, including its design, software, documentation, and all intellectual property rights therein, is and will remain the exclusive property of IO Technology and its licensors. These Terms do not grant you any rights to our trademarks or service marks.

9. Customer Data

As stated in our Privacy Policy, the App processes Customer Data (data from your Jira issues) solely to provide the Services. You retain all ownership rights to your Customer Data. We will handle Customer Data in accordance with our Privacy Policy and the security measures afforded by the Atlassian Forge platform.

10. Term and Termination

These Terms will remain in effect as long as you use the App or until terminated by either party.

  • By You: You may terminate these Terms by uninstalling the App from all your Jira instances.

  • By Us: We may suspend or terminate your access to the App and these Terms if you breach any material provision of these Terms, fail to pay applicable fees, or if required by law or Atlassian. We will make reasonable efforts to provide you with notice of termination or suspension.

Upon termination, your license to use the App will cease, and you should discontinue all use of the App. Sections related to Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law will survive termination.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

IO TECHNOLOGY DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU ACKNOWLEDGE THAT YOUR USE OF THE APP IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE APP SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IO TECHNOLOGY, LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE APP.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE APP OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO IO TECHNOLOGY FOR THE APP DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100.00), WHICHEVER IS GREATER.

THESE LIMITATIONS OF LIABILITY APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless IO Technology, LLC and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the App; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your Customer Data caused damage to a third party. This indemnification obligation will survive the termination of these Terms and your use of the App.

14. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least thirty (30) days' notice prior to any new terms taking effect, for example, by posting a notice on our Atlassian Marketplace listing or through the App. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our App after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the App.

15. Governing Law

These Terms shall be governed and construed in accordance with the laws of California, without regard to its conflict of law provisions.

16. Entire Agreement

These Terms, together with our Privacy Policy and any terms on the Atlassian Marketplace applicable to the App, constitute the entire agreement between you and IO Technology, LLC concerning the App and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

17. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

18. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Contact Information

If you have any questions about these Terms, please contact us at:

IO Technology, LLC

Email: support@io.technology